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PORTLAND, OREGON

American Printer Service, Inc.
Corporate Office
(Parkside Business Center)
7933 SW Cirrus Drive, Ste. 23F
Beaverton, OR 97008

Phone: 800-367-8214
Fax: 503-620-4838

HOURS: Monday - Friday
8AM - 5PM (PST)
(Office Closed 12PM - 1PM)

Email: (@americanprinterservice.com)
president
sales
tonerorders
 

           
SEATTLE, WASHINGTON

American Printer Service, Inc.
Seattle Branch
23616 Edmonds Way, Ste. 101
Edmonds, WA 98026

Phone: 800-367-8214
Fax: 503-620-4838

HOURS: Monday - Friday
8AM - 5PM (PST)
(By Appointment Only)

Email: (@americanprinterservice.com)
sales
American Printer Service, Inc. - Portland, Oregon
American Printer Service, Inc. - Depot Maintenance / Depot Service
          American Printer Service, Inc. offers Depot Maintenance and Depot Service (Oregon location only) for those customers who may be in rural areas but still need their printers repaired and maintained. If you can't find someone in your area to repair your laser printer, thermal printer, dot matrix printer, multi-function printer, or high-speed liner printer, you can can ship it to us! We'll repair it, clean it up, and ship it back to you anywhere in the United States. Please be sure to contact our Corporate Office before shipping us a printer so we know it is on the way!

What Is Depot Maintenance?
          Depot Maintenance is when you ship a non-working printer to our location in Portland, Oregon for repairs and while we're repairing it, we'll ship you out a working unit that you can then place into service. You pay shipping to us and we pay the shipping for the replacement unit. Customers utilizing Depot Maintenance with American Printer Service, Inc. are charged a set amount per month for the service. The printers are effectively 'swapped' with each other and American Printer Service, Inc. keeps the repaired printer in lieu of the one shipped to you.

What Is Depot Service?
          Depot Service is when you ship a non-working printer to our location in Portland, Oregon for repairs and we ship it back to you when we're done repairing it. You pay shipping charges for both the broken and repaired unit, our in-house repair rate, and parts, and do not receive a replacement printer until yours is finished being repaired.

What Happens If My Printer Is Damaged During Shipping?
           You are responsible for damages during shipping to our location. Upon receiving your printer, our Technicians will check the printer to insure it has not been damaged during shipping. If the printer has been damaged, we will immediately contact you so you can work out arrangements with the shipping company to recover costs or have the printer shipped back.

          It is rare for a printer shipped FROM American Printer Service, Inc. to a Depot Maintenance / Service customer to be damaged in shipping. We've shipped printers and parts all over the United States for over 25 years so we know what it takes to have a printer reach its destination without being damaged. Occasionally though, a printer will be damaged in shipping and American Printer Service, Inc. will take care of arrangements should that happen.

What Is The Process For Depot Maintenance / Depot Service?
          We ask that you contact our Corporate Office either via email or phone if you're planning on shipping us a printer for Depot Maintenance or Depot Service. American Printer Service, Inc. is not responsible for packages shipped to our location that we have not been informed about in the course of Depot Maintenance / Depot Service.

          Please include  all pertinent information regarding the repairs of your printer including Business Name, Shipping Address, Billing Address (if different), Contact Name, and Contact Phone Number in the box. Unless specific instructions regarding repair of unit are included, American Printer Service, Inc. will diagnose the printer's issues and repair it as needed. You will be billed for all labor and parts incurred during the course of repairing the unit. If you'd like a quote before we begin repairs, please note that on a sheet of paper. For first time Depot Service customers, we may require payment before the printer is shipped back to your location.
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